Volunteering Matters recognises the importance of providing a website that is accessible to our user groups, including people with a wide variety of impairments and health conditions.

This statement explains the accessibility features we have put in place to help you use our Get Out Get Active Toolkit online. These features should improve navigation including for screen readers, keyboard navigation and text-only browsers.

Accessibility issues with our website

While we strive for accessibility on all pages, we know there can be various issues when publishing large amounts of information.

Please let us know if you have any questions or feedback regarding the accessibility of this site or if you experience any difficulty using it. Email your feedback to
or you can also Contact Us.

Help using computers, the internet and assistive technology

If you need extra help in using computers, the web and assistive technology, you can visit BBC My Web, My Way. This site has videos and information to help you use the accessibility features of your computer and make it easier to use the web.


General information

We’ve designed this site with accessibility in mind. Some of the general features include:

  • The use of common web conventions.
  • The use of clear, simple language which makes it easier to understand.
  • Avoiding blinking or flickering elements.
  • The use of validated HTML and Cascading Style Sheets (CSS).
  • Clear navigation which can be used to move around the website in a number of methods.
  • The website will load across several devices including desktop, laptop, tablet and smartphone.

Standards Compliance

Where possible, we have worked to ensure our website conforms to level AA compliance as specified by the Web Content Accessibility Guidelines (WCAG).


Making the text bigger

You may be able to change the text size in your browser or you can find out how by visiting BBC My Web, My Way


Change the colours

We have tried to use colours that make the words on our webpages easy to read and offer a good depth of contrast, but we know that some people have trouble with reading text on certain colours. You may be able to use your own colours with your browser.

Background, text and colour

We have thought carefully about text and background colour as well as text to support people with a range of impairments.


We have designed all pages on our website so that all information that is conveyed with colour is also available in monochrome (without colour).

Font and text size

While we have used clear, legible fonts for all text and headings, we realise the default size may not work for everyone. You may be able to change the text size in your browser.


We aim to provide downloads in Word format. In some instances downloads are provided in PDF format. If this is not accessible for you a plain Word document is available on request.

For documents provided in PDF or Word document format, you may need to install some free software:

Images, videos and other non-text elements

We have made it possible to use our site without having to view graphics or images. We provide descriptive alt tag captions to all of our images where necessary.


All new video content produced by us on this site is available through our YouTube channel and is available to watch with subtitles. Sometimes, if we embed others’ videos, they may not have open or closed caption options.

Links and navigation

We have made navigation links consistent between pages throughout the website. The website is also accessible using only the keyboard.

External HTML Links displayed on the website will always be written as a full link and will open in a new browser window.

Pop-up windows

Our website does not use pop-up windows. We do provide external links in a new browser window.


Clearly labelled forms help readers to understand the content on a page and to fill in content into correct form fields.